Calls

Vinnie from Kin Spire Ltd called regarding a voicemail that he has received requesting an extra £300 for a part associated with an engineer being on site.

He advised that the voicemail did not provide full details and he is looking to find out what this was regarding.

He believes it may be regarding the Woodland Park Allens Moore site, but he was not sure for definite.

He advised that they normally deal with the Commissions team.

There was no answer upon transfer.

Apologies, I was unsure where to direct the call.

Email: vinnie@kinspiregroup.com

Please could you call back on 07738 430131.

Angela Foster from Alicehead Farm - S45 0DQ called as she was advised you do not do fresh water pump stations however she has been charged.

She would like for a refund to be issued.

I tried to transfer the call however there was no answer.

Please could you call back on 07809 484505.

Sheila Williams from S18 7WD called to speak with someone in relation to their septic tank.

She mentioned she has had it emptied and she can't hear the pump running and it is starting to smell.

She advised she has received a message relating to a visit to site tomorrow but she would like to discuss this first.

I tried to transfer the call however there was no answer.

Please could you call back on 0114 2891258.

Ms Bronjewski called to confirm if they have registered their device for the warranty.

Postcode: GL55 6LX

I tried to transfer the call but there was no answer.

Please can you email back on brex.1962@hotmail.co.uk

For your reference they called from 01386 570527.

Armoghan Mohammed called to confirm the time of his appointment for tomorrow as he's not been given a time and he needs to travel a couple of hours to get to you.

Email: timelineltd4@gmail.com

Please could you call back on 07764 988998 or respond to his email, as the line went to voicemail on transfer.

Emma Pockson from Greasley Beauvale called with a query on some invoices.

Invoice numbers: 36857 and 36856

I tried to transfer the call but had no answer.

Please could you call back on 01773 712128

Transferred John Flint

Marlene Burrows called regarding a service of their system.

She advised her husband did deal with this normally, Irvin Burrows however he sadly passed away last month and she is not sure what she needs to do.

Address: 18 Heather Lane, Ravenshead, Nottingham, NG15 9AS.

I attempted to transfer the call but there was no answer.

Please could you call back on 07956 178822.

Rob Hobson from Estil Limited Dudley called to confirm the name of the account that you make orders through and the company name it is under.

Email: robhob@estil.co.uk

Please could you call back on 01384 243643 and say it is a requested call to discuss there account.

Rebecca from Amos Pumps called wanting to get an update an order that was due to be with them on the 24th of Feb.

Order number: KG/02/26/2358
Postcode: TR13 0PY
Email: stores@amospumps.com

I tried to transfer the call but there was no response. She requested a call back over an email.

Please could you call back on 01326 573341.

Max from Hague called wanting to speak with you regarding the change in password.

Please could you call back on 07484 132667.

Adrian Kirk from S61 2RB called to ask if you keep records of previous installations.

He advised he believes you installed their tank and you have also serviced it he would just like to know if you hold the records.

He mentioned he is trying to establish whether top water would have fed in as well as sewage.

I tried to transfer the call however there was no answer.

Please could you call back on 07918 807807.

Apologies Moneypenny was unsure where to direct this call.

Transferred Angela Foster

A Lady called.

However she was unable to hear me.

This was a Silent Call

A Lady from 118 Online called

SALES CALL. I advised we do not accept introductory calls.

William Highley called to speak with you.

They assured me you would know what the call is regarding.

I tried to transfer the call however there was no answer.

Please could you call back on 07768 714920.

Sam from Peninsula called
I asked him to email

Transferred Angela Foster

Kay Patel called to advise they have received two invoices for a service by accident.

Invoice Number: 37093
Postcode: LE5 6PS

I tried to transfer the call but there was no answer.

Please could you call back on 07841 470776.

Email: ketanpatel327@aol.com

Transferred Balhar Dhamrait

Transferred Cliff Hopley

Paul Williams from DJ Tanker Service called to speak to you advising he is needing some pumps.

He advised his Post Code PE33 9QS

I tried to transfer through, however there was no reply.

He advised that you never call him back and if he does not received a call back today he will take his business elsewhere.

Apologies, I was unable to obtain any further details.

Please could you call back on 07974 261684

Chris Burke from Weatherheads called on behalf of his client to replace their old septic tank.

SL85PS

Upon transfer, I was asked to take a message.

Please could you call back on 07810 504135 or office@chrisburkeandson.co.uk

Samantha Perona called as she requires a survey on a septic tank in a property she is purchasing.

Ideally on the 4th of March between 9am-1pm.

WA4 4HW

Please could you call back on 07841 342904 before 1:30pm or after 4pm.

I tried to transfer the call, but there was no reply.

Transferred Sam

Chantelle from Onezo called internet and phone lines, I provided the email address.

Install of pump

NG9 3GJ

Betty Colley called to speak with you directly.

She asked for you by name.

The call was in regards to rearranging an appointment.

Address: The Garden House, Chapel-en-le-Frith, High Peak, SK23 0QR

I tried to transfer the call, however there was no reply.

Email: bcolley@btinternet.com

Please could you call back on 07426 999989.

Transferred Connor Pittam

Andy Houghton from S&S Site Services - OL14 7DR called he is wanting a pump case B CSB 603 SE.

I tried to transfer them to you but there was no answer.

Please could you call back on 01706 813733 as soon as possible.

Sheila Williams from Franklin House called advising someone went out to her earlier in the week. The engineer wasn't able to hear the motor running.

She has left it a few days and she still can't hear it running.

As there was no reply when I tried your line she would appreciate a call back on 0114 2891258.

Apologies, I was unable to obtain her email address.

Lee Betts from Turnwater called to discuss a replacement blower.

Postcode: Broxwood, Leominster, HR6 9JJ

Upon attempting transfer the caller disconnected the call.

For your reference they called from 07976 122215.

Lee Betts from Turnwater called to speak with you as he would like to obtain a price for a new blower.

Postcode: HR6 9JJ

There was no answer from transfer.

He disconnected the call whilst on transfer.

The number he called from is 07976 122215.

Transferred Lucy Quy

Darren Brocklehurst called as you helped him get a permit for the sewage treatment plant and he needs some specifications on what size the drainage fields need to be.

Postcode: S60 4NG

I tried to transfer the call however there was no answer.

Email: darrenbrocklehurst@hotmail.com

Please could you call back on 07967 096989.

Apologies Moneypenny was unsure where to direct this call.

Kevin Knowles called and asked for a drain to be pumped and said that you have dine it before.

Erico, Cotes Park Lane, Somercotes, Alfreton, DE55 4NJ

Please could you call back on 07990 511657.

Apologies but I wasn't able to obtain an email address before the call disconnected.

Transferred Tiffany

Dan Palmer from Dan Palmer Drainage called.

He advised he bought a Pump Station from you in January 2025 and would like to buy another one please.

Email: dan@dpdrianage.com

Please could you call back on 07825 757896.

I tried to transfer the call- no reply

Sam Hawkins from Swindon Primary School DE65 6AR called to ask if someone can come out as the pump is tripping.

I tried to transfer the call, but there was no response.

Please could you call back on 01283 702150.

Matthew Brace from Brace Turner called to confirm he has made the payment on the pro forma invoice you recently sent him.

He asked for you directly.

For reference, the number they called from is 07817 928480.

URGENT

Matthew Brace from Brace Turner called to speak with you for a price for multi grease semantics.

Please could you call back on 07817 928480.

Email: He said you already have this.

Postcode: CM21 0LX

Tony from Hire Base called

SALES CALL. I advised we do not accept introductory calls.

Tiffany Auburn from Marsh Industries called with a query on the order that you sent in.

I tried to transfer the call but there was no answer for you or Sophie.

Please could you call back on 01933 654582

Lee Betts from Turnwater called to query a parts quote for a panasonic gearbox motor.

I tried to transfer the call but there was no answer.

Please could you call back on 07976 122215 or 01544 340098.

Michael Copeman called as he has been asked to give you a call back.

I tried to transfer the call but had no reply.

He advised he was reporting a flashing light on a roof top sewage plant and he does not believe he needs a call back as he had provided all the details.

For your reference, they called from 07870 800989

Transferred Tony

Michael Copeman called.

He called to advise the Light is Flashing On the left hand side of the tank.

Postcode: WR8 9AT

Email not given.

Please could you call back on 07870 800989.

I tried to transfer the call- no reply

Dave Newbury from Heritage called and would like to speak to someone as he is looking for a part.

I tried to transfer the call, however there was no answer.

He said he will call back another time.

For reference the number they called from was 07902 742414

The call disconnected before I could take any further details.