{
  "accounts_classification_source": "default",
  "accounts_classifier": {
    "confidence": "low",
    "effective": false,
    "evidence": [
      "strong accounts wording detected: invoice"
    ],
    "invoice_matches": [],
    "medium_keyword_hits": [
      "payment"
    ],
    "score": 10,
    "strong_keyword_hits": [
      "invoice"
    ]
  },
  "accounts_override": null,
  "ai_count": 0,
  "ai_last_error": null,
  "ai_last_processed_at": null,
  "ai_processing": false,
  "ai_processing_started_at": null,
  "ai_textfield": null,
  "allocated_date": null,
  "allocated_to": "",
  "body_html": "<p>No problem, please see attached</p><p>Please could you kindly arrange payment as soon as possible, as the account is on hold.</p><p>Kind regards,</p><p>Laura</p><p>Contact &amp; Enquiries</p><table class=\"message-data-table\"><tbody><tr><td>Finance</td><td>accounts@hec.co.uk</td></tr><tr><td>Servicing &amp; Maintenance</td><td>servicing@hec.co.uk</td></tr><tr><td>Shipping, Sales &amp; General</td><td>info@hec.co.uk</td></tr><tr><td>Telephone</td><td>01773 767612</td></tr></tbody></table><p>Haigh Environmental Company Ltd.</p><p>23k Lower Mantle Close, Bridge Street, Clay Cross, Chesterfield, S45 9NY.</p><p>VAT No. GB 690 4446 23. Company Reg. 03284237.</p><p>MPC Services is a trading name of Haigh Environmental</p><p>Part of the Haigh Group Ltd., Alton Road, Ross-on-Wye, Herefordshire, HR9 5NG.</p><p>Please request a Purchase Order from our team if we are buying goods or services from you \u2013 this helps ensure compliance and prompt payment.</p><p>Order lead times may change if circumstances require. The company is not liable for indirect or consequential losses \u2013 please plan accordingly or check with your usual contact if unsure.</p><p>Our standard terms and conditions of sale apply unless otherwise agreed in writing with an authorised member of staff.</p>",
  "body_text": "No problem, please see attached\n\nPlease could you kindly arrange payment as soon as possible, as the account is on hold.\n\nKind regards,\n\nLaura\n\nContact & Enquiries\n\nFinance | accounts@hec.co.uk\nServicing & Maintenance | servicing@hec.co.uk\nShipping, Sales & General | info@hec.co.uk\nTelephone | 01773 767612\nHaigh Environmental Company Ltd.\n\n23k Lower Mantle Close, Bridge Street, Clay Cross, Chesterfield, S45 9NY.\n\nVAT No. GB 690 4446 23. Company Reg. 03284237.\n\nMPC Services is a trading name of Haigh Environmental\n\nPart of the Haigh Group Ltd., Alton Road, Ross-on-Wye, Herefordshire, HR9 5NG.\n\nPlease request a Purchase Order from our team if we are buying goods or services from you \u2013 this helps ensure compliance and prompt payment.\n\nOrder lead times may change if circumstances require. The company is not liable for indirect or consequential losses \u2013 please plan accordingly or check with your usual contact if unsure.\n\nOur standard terms and conditions of sale apply unless otherwise agreed in writing with an authorised member of staff.",
  "calls_classification_source": "default",
  "calls_override": null,
  "cc_email": "",
  "closed_date": null,
  "contact_email": "laura@newplas.co.uk",
  "contact_id": null,
  "contact_is_safe": false,
  "contact_name": "",
  "contact_open_url": null,
  "contact_type": "",
  "display_body_html": "<p>No problem, please see attached</p><p>Please could you kindly arrange payment as soon as possible, as the account is on hold.</p><p>Kind regards,</p><p>Laura</p><p>Contact &amp; Enquiries</p><table class=\"message-data-table\"><tbody><tr><td>Finance</td><td>accounts@hec.co.uk</td></tr><tr><td>Servicing &amp; Maintenance</td><td>servicing@hec.co.uk</td></tr><tr><td>Shipping, Sales &amp; General</td><td>info@hec.co.uk</td></tr><tr><td>Telephone</td><td>01773 767612</td></tr></tbody></table><p>Haigh Environmental Company Ltd.</p><p>23k Lower Mantle Close, Bridge Street, Clay Cross, Chesterfield, S45 9NY.</p><p>VAT No. GB 690 4446 23. Company Reg. 03284237.</p><p>MPC Services is a trading name of Haigh Environmental</p><p>Part of the Haigh Group Ltd., Alton Road, Ross-on-Wye, Herefordshire, HR9 5NG.</p><p>Please request a Purchase Order from our team if we are buying goods or services from you \u2013 this helps ensure compliance and prompt payment.</p><p>Order lead times may change if circumstances require. The company is not liable for indirect or consequential losses \u2013 please plan accordingly or check with your usual contact if unsure.</p><p>Our standard terms and conditions of sale apply unless otherwise agreed in writing with an authorised member of staff.</p>",
  "display_body_invalid_reason": "",
  "display_body_source": "text/html",
  "display_body_text": "No problem, please see attached\n\nPlease could you kindly arrange payment as soon as possible, as the account is on hold.\n\nKind regards,\n\nLaura\n\nContact & Enquiries\n\nFinance | accounts@hec.co.uk\nServicing & Maintenance | servicing@hec.co.uk\nShipping, Sales & General | info@hec.co.uk\nTelephone | 01773 767612\nHaigh Environmental Company Ltd.\n\n23k Lower Mantle Close, Bridge Street, Clay Cross, Chesterfield, S45 9NY.\n\nVAT No. GB 690 4446 23. Company Reg. 03284237.\n\nMPC Services is a trading name of Haigh Environmental\n\nPart of the Haigh Group Ltd., Alton Road, Ross-on-Wye, Herefordshire, HR9 5NG.\n\nPlease request a Purchase Order from our team if we are buying goods or services from you \u2013 this helps ensure compliance and prompt payment.\n\nOrder lead times may change if circumstances require. The company is not liable for indirect or consequential losses \u2013 please plan accordingly or check with your usual contact if unsure.\n\nOur standard terms and conditions of sale apply unless otherwise agreed in writing with an authorised member of staff.",
  "display_body_used_placeholder": false,
  "due_date": null,
  "duplicate_of": null,
  "effective_is_accounts": false,
  "effective_is_calls": false,
  "effective_is_internal": false,
  "effective_is_safe": true,
  "effective_is_spam": false,
  "escalated_date": null,
  "escalted_to": null,
  "extracted_entities": [
    {
      "confidence": "0.8600",
      "entity_type": "company_name",
      "entity_value_normalised": "Contact & Enquiries",
      "entity_value_raw": "Contact & Enquiries",
      "extraction_method": "heuristic",
      "id": 1284083,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "signature_company_line",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 2,
      "source_subarea": "line"
    },
    {
      "confidence": "0.9950",
      "entity_type": "email_address",
      "entity_value_normalised": "laura@newplas.co.uk",
      "entity_value_raw": "laura@newplas.co.uk",
      "extraction_method": "header_parse",
      "id": 1284070,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "header_address_parse",
      "rule_version": "v1",
      "source_area": "from_header",
      "source_index": 0,
      "source_subarea": "address"
    },
    {
      "confidence": "0.9400",
      "entity_type": "email_address",
      "entity_value_normalised": "laura@newplas.co.uk",
      "entity_value_raw": "laura@newplas.co.uk",
      "extraction_method": "regex",
      "id": 1284071,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "header_email_regex",
      "rule_version": "v1",
      "source_area": "from_header",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9200",
      "entity_type": "email_address",
      "entity_value_normalised": "accounts@hec.co.uk",
      "entity_value_raw": "accounts@hec.co.uk",
      "extraction_method": "regex",
      "id": 1284074,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "email_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9200",
      "entity_type": "email_address",
      "entity_value_normalised": "servicing@hec.co.uk",
      "entity_value_raw": "servicing@hec.co.uk",
      "extraction_method": "regex",
      "id": 1284075,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "email_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 1,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9200",
      "entity_type": "email_address",
      "entity_value_normalised": "info@hec.co.uk",
      "entity_value_raw": "info@hec.co.uk",
      "extraction_method": "regex",
      "id": 1284076,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "email_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 2,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9950",
      "entity_type": "email_address",
      "entity_value_normalised": "michael@hec.co.uk",
      "entity_value_raw": "michael@hec.co.uk",
      "extraction_method": "header_parse",
      "id": 1284072,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "header_address_parse",
      "rule_version": "v1",
      "source_area": "to_header",
      "source_index": 0,
      "source_subarea": "address"
    },
    {
      "confidence": "0.9400",
      "entity_type": "email_address",
      "entity_value_normalised": "michael@hec.co.uk",
      "entity_value_raw": "michael@hec.co.uk",
      "extraction_method": "regex",
      "id": 1284073,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "header_email_regex",
      "rule_version": "v1",
      "source_area": "to_header",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9400",
      "entity_type": "order_reference",
      "entity_value_normalised": "FROM",
      "entity_value_raw": "from",
      "extraction_method": "regex",
      "id": 1284081,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "order_keyword_alnum",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9400",
      "entity_type": "order_reference",
      "entity_value_normalised": "LEAD",
      "entity_value_raw": "lead",
      "extraction_method": "regex",
      "id": 1284082,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "order_keyword_alnum",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 1,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.8600",
      "entity_type": "phone_number",
      "entity_value_normalised": "01773767612",
      "entity_value_raw": "01773 767612",
      "extraction_method": "regex",
      "id": 1284079,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "phone_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9600",
      "entity_type": "po_reference",
      "entity_value_normalised": "FROM",
      "entity_value_raw": "from",
      "extraction_method": "regex",
      "id": 1284080,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "po_keyword_alnum",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9500",
      "entity_type": "postcode",
      "entity_value_normalised": "S45 9NY",
      "entity_value_raw": "S45 9NY",
      "extraction_method": "regex",
      "id": 1284077,
      "is_primary": 1,
      "is_valid": 1,
      "notes": null,
      "rule_name": "uk_postcode_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 0,
      "source_subarea": "regex"
    },
    {
      "confidence": "0.9500",
      "entity_type": "postcode",
      "entity_value_normalised": "HR9 5NG",
      "entity_value_raw": "HR9 5NG",
      "extraction_method": "regex",
      "id": 1284078,
      "is_primary": 0,
      "is_valid": 1,
      "notes": null,
      "rule_name": "uk_postcode_regex",
      "rule_version": "v1",
      "source_area": "signature",
      "source_index": 1,
      "source_subarea": "regex"
    }
  ],
  "extracted_entities_json": {
    "counts": {
      "company_name": 1,
      "date": 0,
      "email_address": 5,
      "invoice_reference": 0,
      "job_reference": 0,
      "money_amount": 0,
      "order_reference": 2,
      "person_name": 0,
      "phone_number": 1,
      "po_reference": 1,
      "postcode": 2,
      "quote_reference": 0,
      "url": 0
    },
    "entities": {
      "company_name": [
        "Contact & Enquiries"
      ],
      "date": [],
      "email_address": [
        "laura@newplas.co.uk",
        "michael@hec.co.uk",
        "accounts@hec.co.uk",
        "servicing@hec.co.uk",
        "info@hec.co.uk"
      ],
      "invoice_reference": [],
      "job_reference": [],
      "money_amount": [],
      "order_reference": [
        "FROM",
        "LEAD"
      ],
      "person_name": [],
      "phone_number": [
        "01773767612"
      ],
      "po_reference": [
        "FROM"
      ],
      "postcode": [
        "S45 9NY",
        "HR9 5NG"
      ],
      "quote_reference": [],
      "url": []
    },
    "last_processed_at": "2026-06-19T11:13:48Z",
    "primary": {
      "company_name": "Contact & Enquiries",
      "email_address": "laura@newplas.co.uk",
      "order_reference": "FROM",
      "phone_number": "01773767612",
      "po_reference": "FROM",
      "postcode": "S45 9NY"
    },
    "version": "v1"
  },
  "from_email": "laura@newplas.co.uk",
  "full_message": "No problem, please see attached\n\nPlease could you kindly arrange payment as soon as possible, as the account is on hold.\n\nKind regards,\n\nLaura\n\nContact & Enquiries\n\nFinance | accounts@hec.co.uk\nServicing & Maintenance | servicing@hec.co.uk\nShipping, Sales & General | info@hec.co.uk\nTelephone | 01773 767612\nHaigh Environmental Company Ltd.\n\n23k Lower Mantle Close, Bridge Street, Clay Cross, Chesterfield, S45 9NY.\n\nVAT No. GB 690 4446 23. Company Reg. 03284237.\n\nMPC Services is a trading name of Haigh Environmental\n\nPart of the Haigh Group Ltd., Alton Road, Ross-on-Wye, Herefordshire, HR9 5NG.\n\nPlease request a Purchase Order from our team if we are buying goods or services from you \u2013 this helps ensure compliance and prompt payment.\n\nOrder lead times may change if circumstances require. The company is not liable for indirect or consequential losses \u2013 please plan accordingly or check with your usual contact if unsure.\n\nOur standard terms and conditions of sale apply unless otherwise agreed in writing with an authorised member of staff.",
  "human_notes": null,
  "human_summary": null,
  "human_title": null,
  "id": 107968,
  "in_reply_to": "AM8PR05MB737724CD17652730C9FA7E69E1E22@AM8PR05MB7377.eurprd05.prod.outlook.com",
  "internal_classification_source": "default",
  "internal_override": null,
  "is_accounts": false,
  "is_accounts_inbox_recipient": false,
  "is_action_required": false,
  "is_ai": false,
  "is_calls": false,
  "is_closed": false,
  "is_complaint": false,
  "is_duplicate": false,
  "is_escalated": false,
  "is_flagged": false,
  "is_internal": false,
  "is_lead": false,
  "is_newemailaddr": false,
  "is_opportunity": false,
  "is_private": false,
  "is_shared": true,
  "is_shared_inbox_recipient": false,
  "is_spam": false,
  "is_transaction": false,
  "message_id": "745636129.1767544.1781867607551@eu1.myprofessionalmail.com",
  "primary_action_case": null,
  "primary_company_href": "",
  "primary_company_name": "",
  "received_at": "Fri, 19 Jun 2026 11:13:27 GMT",
  "safe_classification_source": "rule",
  "snippet": "No problem, please see attached Please could you kindly arrange payment as soon as possible, as the account is on hold.\u2026",
  "source": "Mailcow IMAP",
  "spam_classification_source": "safe_override",
  "status": "new",
  "subject": "RE: Invoices",
  "suggested_company": null,
  "suggested_customerid": null,
  "tags": null,
  "to_email": "Michael <michael@hec.co.uk>",
  "type": "inbound"
}
