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      "invoice reference 18 matched the email content",
      "strong accounts wording detected: invoice"
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        "score": 82,
        "source": "primary_body",
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  "calls_classification_source": "default",
  "calls_override": null,
  "cc_email": "Helen Davies <helend@hec.co.uk>",
  "closed_date": null,
  "contact_email": "dan.swinscoe@eurotechenvironmental.com",
  "contact_id": 531,
  "contact_is_safe": false,
  "contact_name": "Danny Swinscoe",
  "contact_open_url": "/contacts?open=531&search=dan.swinscoe%40eurotechenvironmental.com",
  "contact_type": "b2b",
  "display_body_html": "<p>Eurotech \u2013 PO007451 \u2013 booked for 09/04/26 \u2013 Premier Electrics Finchampstead, Wokingham RG40 3QN</p><p>This po relates to another job - 14a Doe lane - S25 2NN? - Carried out on 16/04/26 - moved by yourselves multiple times!</p><p>We have Premier electrics carried out on 22/04/26 - PO number 7550!</p><p>Eurotech \u2013 PO007536 \u2013 booked for 08/05/26 \u2013 Trent &amp; Dove Housing \u2013 Blythe Bridge Bank, ST18 0LT</p><p>Attached</p><p>Eurotech \u2013 PO6683 \u2013 Carfields (Aspens), Lewes Heath, Horsmonden, Tonbridge TN12 8AF, UK - ??</p><p>@Alex Bishop - can you respond to this one please.</p><p>Kind Regards</p><p>Danny Swinscoe</p><p>Transport Coordinator</p><p>Eurotech Environmental LTD</p><p>Web:<br>www.emptymytank.com</p><p>Northern Road, Newark, Notts, NG24 4EU</p><p>Tel : 01636 611776</p><p>Part of The Cleansing Service Group</p>",
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  "display_body_source": "text/html",
  "display_body_text": "Eurotech \u2013 PO007451 \u2013 booked for 09/04/26 \u2013 Premier Electrics Finchampstead, Wokingham RG40 3QN\n\nThis po relates to another job - 14a Doe lane - S25 2NN? - Carried out on 16/04/26 - moved by yourselves multiple times!\n\nWe have Premier electrics carried out on 22/04/26 - PO number 7550!\n\nEurotech \u2013 PO007536 \u2013 booked for 08/05/26 \u2013 Trent & Dove Housing \u2013 Blythe Bridge Bank, ST18 0LT\n\nAttached\n\nEurotech \u2013 PO6683 \u2013 Carfields (Aspens), Lewes Heath, Horsmonden, Tonbridge TN12 8AF, UK - ??\n\n@Alex Bishop - can you respond to this one please.\n\nKind Regards\n\nDanny Swinscoe\n\nTransport Coordinator\n\nEurotech Environmental LTD\n\nWeb:\nwww.emptymytank.com\n\nNorthern Road, Newark, Notts, NG24 4EU\n\nTel : 01636 611776\n\nPart of The Cleansing Service Group",
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  },
  "from_email": "Daniel Swinscoe <dan.swinscoe@eurotechenvironmental.com>",
  "full_message": "Eurotech \u2013 PO007451 \u2013 booked for 09/04/26 \u2013 Premier Electrics Finchampstead, Wokingham RG40 3QN\n\nThis po relates to another job - 14a Doe lane - S25 2NN? - Carried out on 16/04/26 - moved by yourselves multiple times!\n\nWe have Premier electrics carried out on 22/04/26 - PO number 7550!\n\nEurotech \u2013 PO007536 \u2013 booked for 08/05/26 \u2013 Trent & Dove Housing \u2013 Blythe Bridge Bank, ST18 0LT\n\nAttached\n\nEurotech \u2013 PO6683 \u2013 Carfields (Aspens), Lewes Heath, Horsmonden, Tonbridge TN12 8AF, UK - ??\n\n@Alex Bishop - can you respond to this one please.\n\nKind Regards\n\nDanny Swinscoe\n\nTransport Coordinator\n\nEurotech Environmental LTD\n\nWeb:\nwww.emptymytank.com\n\nNorthern Road, Newark, Notts, NG24 4EU\n\nTel : 01636 611776\n\nPart of The Cleansing Service Group",
  "human_notes": null,
  "human_summary": null,
  "human_title": null,
  "id": 80264,
  "in_reply_to": "AM8PR05MB7428D58D8CDF0FA3A93C262EFD062@AM8PR05MB7428.eurprd05.prod.outlook.com",
  "internal_classification_source": "default",
  "internal_override": null,
  "is_accounts": true,
  "is_accounts_inbox_recipient": false,
  "is_action_required": false,
  "is_ai": false,
  "is_calls": false,
  "is_closed": false,
  "is_complaint": false,
  "is_duplicate": false,
  "is_escalated": false,
  "is_flagged": false,
  "is_internal": false,
  "is_lead": false,
  "is_newemailaddr": false,
  "is_opportunity": false,
  "is_private": false,
  "is_shared": true,
  "is_shared_inbox_recipient": false,
  "is_spam": false,
  "is_transaction": false,
  "message_id": "AS8PR01MB760731513A3DC80C52080D4486072@AS8PR01MB7607.eurprd01.prod.exchangelabs.com",
  "primary_action_case": null,
  "primary_company_href": "/supplier?supplierid=537",
  "primary_company_name": "Eurotech Environmental Ltd",
  "received_at": "Thu, 14 May 2026 06:57:26 GMT",
  "safe_classification_source": "rule",
  "snippet": "Eurotech \u2013 PO007451 \u2013 booked for 09/04/26 \u2013 Premier Electrics Finchampstead, Wokingham RG40 3QN This po relates to anot\u2026",
  "source": "Mailcow IMAP",
  "spam_classification_source": "safe_override",
  "status": "new",
  "subject": "Re: Tickets/Invoices",
  "suggested_company": null,
  "suggested_customerid": null,
  "tags": null,
  "to_email": "Kiri Beard <kirib@hec.co.uk>, Alex Bishop <alex.bishop@csg.co.uk>",
  "type": "inbound"
}
