Lack of comms
Customer had been emailing and not had any responses
Called and explained colleague in question was off sick. Team email sent to advise that if we cannot solve a problem, to share it.
Sandra was fine and knows that what she is asking is not the best course of action. Michelle is going to do a FOC survey on 13th April to work toward another solution.
Overloaded staff member Actions relying on one person
Shared inboxes via the system may help so that we can all pick up.
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Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| - | Actioned | 2026-03-26 08:16:09 | anonymous | - |