Return trip following service - 30/03/2026
System is tripping out main RCD and has gone into high level. Service completed 30/03/2026. Return trip scheduled for 31/03/2026.
Replaced pump on customer approval.
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Intermittent pump/floating-arm failure, likely pump degradation/age.
Implement equipment age/usage tracking to anticipate component replacement and reduce avoidable return visits.
Pump replaced; action for system/Luke to investigate incorporating equipment age into job records.
Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Return trip after service at Sutton Farm Barns: primary pump had intermittent float/operation issue; engineer adjusted float but failure recurred next day and pump was replaced at customer's request. Replacement pump fitted after intermittent failure; age-tracking action logged. Root cause check: partial - Technical fault correctly identified and remedied; broader preventative measure (age tracking) requires system work. |
| - | Initial | 2026-03-31 08:46:43 | anonymous | - |