Stonehenge visitor centre STW
Equipment supplied to customer has been not working satisfactorily and initial review indicates that we need to understand their whole site process better
Ensure whole-site assessment and contracts/design involvement during quoting and equipment selection.
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Quotes and equipment selection made without whole-site context and contracts/design input.
Embed design/contract review into quoting process and use Hague Environmental feedback loop.
Process ownership moved under Hague Environmental; monitor for improvements.
Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | In Review | 2026-05-05 21:11:19 | management review | Transcript summary: Stonehenge visitor centre: supplied equipment not working satisfactorily because quoting occurred without whole-site assessment or contracts involvement; process changed to involve Hague Environmental/design review. Quoting process updated to include design/contract checks; case assigned to Hague Environmental. Root cause check: strong - Change in process ownership/direct involvement was made and is expected to address root cause. |
| - | Initial | 2026-04-07 14:28:52 | anonymous | - |