Ashby Commercials
Wrong phase pump taken to site. Fitted alternative pump so customer is sorted.
Case closed; customer provided working alternative pump on the visit.
Customer sorted on site.
Duplicate reporting of the same incident; initial cause was incorrect kit selection/packing.
Remind teams to check kit before dispatch and ensure unique logging to avoid duplicate records.
Resolved for customer; administrative duplicate resolved in meeting.
Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-06-01 07:09:31 | management review | Transcript summary: Wrong phase pump taken to site; discussion identified this as a duplicate of another record and to be closed as a duplicate. Customer sorted with alternative pump fitted. Closed as duplicate during May 6 meeting; noted for packing/checklist reminders. Root cause check: strong - Clear that this was duplicate of 0034/0036 and customer outcome achieved; administrative closure appropriate. |
| - | Initial | 2026-04-16 13:35:42 | anonymous | - |