ISO

NCL-2026-0076

Customer requested 3 copies of new GS invoice but hasnt received , also no new GS contract on cust home page

Summary

Logged Date
2026-05-01
Owner
Rob Preston
Party
no
Area
Quality
Priority
Standard
Resolved Date
-
Signed Off By
-

Problem

Customer promised invoice but not received , no new GS contract raised caused customer to become irate All sorted - customer now fine , invoice printed and hand delivered Cause - human error

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status History
FromToChanged AtByNote
-Initial2026-05-01 11:59:27anonymous-