ISO

NCL-2026-0091

Parcel lost in transit (royal mail)

Initial
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Summary

Logged Date
2026-05-11
Owner
Michael Johnstone
Party
Key Sewage Services
Area
Quality
Priority
Standard
Resolved Date
-
Signed Off By
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Problem

Filters dispatched on 1st May via Royal Mail however customer advised they haven't recieved these by 10th May. Repalcements sent via DPD as Royal Mail is untracked.

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status History
FromToChanged AtByNote
-Initial2026-05-11 08:58:34anonymous-