UU Whitegates - Parcel ot delivered by DPD
We sent out 6 parcels with DPD however only 5 were delivered. The parcel was not forwarded to the local deopt and left at Nottingham by DPD. DPD tried to deliver this morning at 7:45am but no one was on site (too early). I have gave John a few options to get the bits delivered and am awaiting a reply.
Resent missing parcel and arranged engineer delivery.
-
Courier delivery failure.
Monitor courier performance and maintain contingency plans for critical parts.
Workaround prevented maintenance disruption; courier incident recorded.
Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | Resolved | 2026-05-05 21:11:19 | management review | Transcript summary: Parcel undelivered by DPD causing missing plate set; issue resolved by sending replacements and arranging engineer delivery to avoid maintenance impact. Resolved by resending part and maintaining engineer support on site. Root cause check: partial - Courier error is direct cause; company-level mitigations (contingencies/monitoring) required to reduce recurrence impact. |
| - | Initial | 2026-04-02 09:08:11 | anonymous | - |