Luke not included in install project chat group
Luke should be included in all install what’s app chat groups whether the surveyor or not . It is important for a general H&S overview
Rob/Luke to meet Sophie to explain importance and ensure Luke is added to all relevant project groups; short coaching session for Sophie on communications expectations.
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Project administrators not understanding the criticality of including H&S oversight personnel in group communications.
Document required recipients for project groups and migrate to Basecamp 4 where membership will be centrally controlled.
Immediate coaching scheduled; effectiveness to be verified by checking membership on a sample of new projects.
Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.
Use this panel for all status changes. Main edit form does not change status.
| From | To | Changed At | By | Note |
|---|---|---|---|---|
| Initial | In Review | 2026-06-01 07:09:31 | management review | Transcript summary: Luke not consistently added to install project WhatsApp groups, reducing H&S oversight. Root cause appears to be lack of understanding of importance by those creating groups (Sophie noted). Logged new non-conformance and actioned coaching meeting; Basecamp migration noted as systemic fix. Root cause check: strong - Participants agreed the omission is due to not understanding the need to add Luke rather than deliberate exclusion; direct assignment of coaching action. |
| - | Initial | 2026-04-13 16:48:04 | anonymous | - |