ISO

NCL-2026-0028

Haigh Environmental Signs At Clay Cross

Summary

Logged Date
2026-04-14
Owner
Michael Johnstone
Party
N/A
Area
Other
Priority
Standard
Resolved Date
-
Signed Off By
-

Problem

Delivery drivers are struggling to find us as suppliers have the company as 'Haigh Environmental Company Limited' but our signs are all for MPC.

Investigation And Action

Corrective Action

Collate and send logo files to Rob; order updated signage for roadside and roller shutter locations.

Customer Feedback

-

Root Cause

Branding mismatch between paperwork and physical site signage leading to delivery/driver confusion.

Preventative Action

Maintain a current signage asset list and ensure rebrand roll-out includes external site signage and supplier instructions.

Review Effectiveness

Action assigned to Rob to obtain files and order signs; effectiveness dependent on sign installation.

AI Investigation Review

Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.

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Status Update

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Status History
FromToChanged AtByNote
InitialIn Review2026-06-01 07:09:31management reviewTranscript summary: Delivery drivers confused by signage/branding (company rebrand to Hague Environmental while site signage still NPC). Rob to get sign files and supervise ordering/installation; discussed at meeting. Root cause check: strong - Direct and actionable problem with a straightforward corrective action (new signs).
-Initial2026-04-14 10:00:08anonymous-