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Supplier invoice INV-98162 from Eurotech Environmental Ltd was received with purchase order PO007789, but the invoice did not match Monolith purchase order records and was not accepted automatically. Supplier: Eurotech Environmental Ltd Invoice: INV-98162 Parsed PO: PO007789 Invoice net: 850.00 GBP Matched PO net: 1161.00 GBP Match status: matched Match notes: Matched PO 7789 (approved) for supplier Eurotech Environmental Ltd; PO amount £1,161.00 ex VAT / £1,393.20 inc VAT. Comparison: ok - Supplier invoice net amount is lower than PO amount (850.00 vs 1161.00 GBP ex VAT). AP candidate: https://admin.hec.co.uk/admin/supplier-invoice-ingest?candidate_id=407
Investigation And Action
Corrective Action
Review supplier invoice against Monolith purchase order and contact supplier/usual owner if needed. Closed as raised in error by supplier invoice acceptance rule. Candidate 407 matched approved PO 7789 and invoice net 850.00 is below PO net 1161.00, so it is acceptable and was loaded to Xero Draft d1374bbb-4553-4f51-80c0-6b4854917e49.
Customer Feedback
Root Cause
Automation rule treated under-PO matched supplier invoice as a PO mismatch.
Preventative Action
Updated supplier invoice acceptance rule so matched supplier invoices with net amount less than or equal to PO net are accepted for processing.
Review Effectiveness
Candidate 407 reprocessed and loaded to Xero Draft; regression tests added for under-PO accepted outcome.
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