ISO

NCL-2026-0031

Calder House - Claw accidentally broken on Remedials (Jan 2026)

Summary

Logged Date
2026-04-15
Owner
Esther Sisson
Party
None
Area
Quality
Priority
Standard
Resolved Date
-
Signed Off By
-

Problem

Claw accidentally broken on Remedials (Jan 2026)

Investigation And Action

Corrective Action

Carry replacement claw on next visit and replace damaged part.

Customer Feedback

-

Root Cause

Accidental impact to a brittle cast component while carrying out remedial works.

Preventative Action

Advise engineers to handle cast components with care and carry common spare fragile parts where practicable.

Review Effectiveness

Low priority and treated as accidental; no systemic failure identified. Monitor if repeated occurrences arise.

AI Investigation Review

Builds an evidence-based review from this NCL, status history, related NCLs, and relevant communications. The report is stored here and emailed to Luke, Rob and Michelle.

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Status Update

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Status History
FromToChanged AtByNote
InitialInitial2026-06-01 07:09:31management reviewTranscript summary: Claw accidentally broken on remedials (Jan 2026). Assessed as accidental damage; plan to bring spare part on next visit. Logged as incident in meeting; Esther and Rob discussed and agreed to bring spare part next year. Root cause check: weak - Single accidental event with no pattern indicating a systemic cause; treated as isolated unless repeats occur.
-Initial2026-04-15 14:21:15anonymous-